Shipping Policy
- Order processing times: After an order is placed, we ship that order within 2 business days. Orders received after 14:00 ET will be processed the next business day.
- Domestic shipping: We ship within the United States of America to the 48 contiguous states and Alaska and Hawaii.
- Oversized items: Some items just don't fit in a standard box and can't ship for the price the website may show. In the event that your item exceeds the size limitations or the item requires special packaging, you'll be contacted and provided with the option to pay an upcharge to ship the item. You may also opt to cancel the order and receive a refund for the full purchase price.
- International Shipping: Contact our team to request international shipping. Merchandise value will be stated at the purchase price. All import duties, taxes, and any other charges are not included in the item price or shipping charges, are the sole responsibility of buyer. Contact your country's customs office to determine what you'll pay before you make an order. We require either a business or residential address for delivery and will not ship to forwarding shipping stations.
- Local pickup: Contact us to arrange for local pickups.
- Order tracking details: When your order is received, our team goes to work and processes, selects the appropriate package delivery service or carrier and provides you with tracking information. You'll be able to use that tracking information to obtain updates. If you have any additional questions about your shipment, please contact our team for assistance.
- Potential service interruptions.: Orders may take longer to arrive due to variables outside of our control. Use the supplied tracking information to monitor your shipment's progress.
Return & Refund Policy
Fatman's Aviation Surplus works hard to ensure the item is as-expected before shipping. As we sell consignment merchandise, we do have a limited return policy. We do guarantee every item to be as-represented. Our return policies are as follows:
- Airframe / Engine Items - If the item isn't airworthy, return it in 14 days for a refund of the purchase price
- Avionics / Instruments - If the item isn't found to be airworthy isn't as-expected, return the item within 14 days with all seals in-tact for a refund of the purchase price
- Items Marked as Inoperative - These are purchased as-is and all sales are final.
- Items sold through Marketplaces - Terms are as-indicated on the marketplace site. All returns for marketplace items are processed via the marketplace (i.e. eBay).
If you have any questions, please contact us at (743) 400-2FAT. Thank you!